The Westin Kansas City at Crown Center
#7 in Kansas City, 4.4/5 Google rating
In Kansas City, The Westin Kansas City at Crown Center earns its place on our list on the strength of its verified guest reviews, not a press release.
Across 3,526 published Google reviews the property carries a strong 4.4/5 rating. A rating built on that volume of reviews is statistically robust, which is why it counts for so much here. Our HFK score of 8.8/10 is simply that verified guest rating converted to a 10-point scale, so you can see exactly how we arrived at it.
The property is located at 1 E Pershing Rd, Kansas City, MO 64108, USA. The hotel's official site is https://www.marriott.com/en-us/hotels/mciwi-the-westin-kansas-city-at-crown-center/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0. Listed so you can confirm the address and live rates yourself rather than trusting one source.
On balance, The Westin Kansas City at Crown Center is the Kansas City pick for travelers prioritizing business stays who want a property whose reputation is backed by a published review record. Weigh the verified rating, the setting, and the drawbacks below against what your trip needs.
Business
For business stays, use the verified guest rating and the location above to judge fit, then confirm the room category and current rate with The Westin Kansas City at Crown Center directly. The honest drawbacks above are there so you choose with complete information.
Anniversary
For anniversary stays, use the verified guest rating and the location above to judge fit, then confirm the room category and current rate with The Westin Kansas City at Crown Center directly. We spell out the drawbacks in the section above; the final call stays with you.
What guests consistently say
After enough check-ins you learn what arrivals actually remember, and here it is the location. The most repeated compliment across review sites is the position inside Crown Center: a climate-controlled skywalk links the lobby directly to Union Station, the Hallmark campus and more than 60 Crown Center shops and restaurants, with Country Club Plaza a short ride away. Walk in and you meet a five-story atrium with a terraced indoor waterfall and rock garden — the first impression sets the tone. Staff earn steady praise for being helpful and quick, and the heated outdoor pool, the largest at any hotel in the city and open year-round with indoor access, draws some of the warmest reviews of any amenity, alongside the sauna and steam room.
The honest counterweight is cost on the ground. Across review sites the recurring grumble is that food and drink at One East and the lobby bar run high for the market, and parking is paid: recent guests report roughly $18–$29 a night for self-parking and about $25–$39 for valet, so confirm the current charge when you book. One concierge tip worth more than it sounds — ask for a room on the skywalk side, and you can reach Union Station, the streetcar and the shops in a Kansas City January without stepping outdoors once.
Honest trade-offs
- Food and drink on property — One East and the lobby bar — are repeatedly flagged as priced high for Kansas City; plan to eat in Crown Center if budget matters.
- Parking is paid and not cheap: recent guests cite roughly $18–$29 nightly for self-parking and $25–$39 for valet. Confirm the current rate at booking.
- This is a large convention-and-business hotel, not a boutique; if you want intimate scale or a destination-resort feel, it will read as functional rather than romantic.
Practical information
Frequently Asked Questions
How is The Westin Kansas City at Crown Center rated by guests?
The Westin Kansas City at Crown Center holds a verified 4.4/5 rating across 3,526 Google reviews, which converts to an HFK score of 8.8/10.
Where is The Westin Kansas City at Crown Center located?
1 E Pershing Rd, Kansas City, MO 64108, USA.
What is The Westin Kansas City at Crown Center best for?
It suits business and anniversary stays; it is a luxury property in Kansas City.
Is The Westin Kansas City at Crown Center expensive?
Rates vary by season; check current pricing with the hotel or a booking partner.